Terms of Service
Acceptance of Terms
By using Pilot, you agree to these Terms of Service. If you do not agree, please do not use the app.
Description of Service
Pilot is an AI-powered mental health support and task management application. We provide:
- AI-generated task suggestions based on your mood and needs
- Chat-based support and conversation with AI
- Mood and progress tracking
- Analytics and insights about your mental health journey
Subscription Terms
Free Trial
- Premium and Ultimate plans include a 7-day free trial
- You will not be charged during the trial period
- Cancel anytime during the trial to avoid charges
- If you don't cancel, your subscription automatically starts after 7 days
Pricing
- Free: $0/month - Ad-supported, unlimited features
- Premium: $9.99/month after 7-day free trial
- Ultimate: $19.99/month after 7-day free trial
Auto-Renewal
- Subscriptions automatically renew unless canceled at least 24 hours before the end of the current period
- You will be charged through your Apple App Store account
- Manage or cancel subscriptions in App Store Settings
Cancellation and Refunds
- Cancel anytime through App Store → Subscriptions
- Cancellation takes effect at the end of your current billing period
- No refunds for unused portions of subscription periods
- Apple's standard refund policies apply
Fair Use Policy
Unlimited Features
Premium and Ultimate subscribers receive unlimited access to:
- AI task generation
- Chat conversations with AI
- Image analysis and attachment
- All app features and functionality
The term "unlimited" means there are no arbitrary daily or monthly usage caps for legitimate personal use.
Anti-Abuse Protection
To ensure service quality for all users and prevent malicious abuse, we employ automated behavioral analysis systems. These systems may restrict or suspend accounts that exhibit:
1. Non-human usage patterns
- Continuous 24/7 activity with no natural breaks
- Perfectly consistent timing indicating automated/scripted behavior
- Instant responses without reading AI outputs
- Activity patterns inconsistent with human behavior
2. Abusive or commercial usage
- Commercial resale or redistribution of our services
- Automated bulk requests or API abuse
- Attempts to degrade service quality for other users
- Violation of rate limits designed to prevent service disruption
3. Spam or malicious content
- Repetitive identical or near-identical messages
- Attempts to exploit, hack, or reverse-engineer our services
- Use of the service for illegal or harmful purposes
What Is NOT Restricted
These protections do NOT limit normal usage patterns, including:
- Heavy daily usage during mental health challenges or crisis periods
- Multiple hours of active engagement per day
- Hundreds of messages per day when dealing with difficult situations
- Varying usage levels from day to day
- Any legitimate power-user behavior
Our systems are designed to distinguish between heavy legitimate use (which we fully support and encourage) and malicious automated abuse (which we must prevent to protect all users). Over 99.9% of users, including power users and those experiencing mental health crises, will never trigger these protections.
Account Review and Appeals
If you believe your legitimate usage was incorrectly flagged:
- Email us at: support@getpilot.app
- Subject line: "Account Review Request"
- Include: Brief description of your usage and why you believe it was incorrectly flagged
We will manually review your account within 24 hours and restore full access if your usage is determined to be legitimate.
Prohibited Uses
You may not:
- Use the app for any illegal purpose
- Attempt to hack, reverse-engineer, or exploit the app
- Use automated scripts or bots to access the app
- Resell or redistribute our services commercially
- Share your account with others
- Use the app to harm yourself or others
Mental Health Disclaimer
If you're experiencing a mental health crisis, please contact:
- National Suicide Prevention Lifeline: 988
- Crisis Text Line: Text HOME to 741741
- Emergency Services: 911
Pilot uses AI to provide task suggestions and supportive conversation, but is not a licensed mental health service. Always consult with qualified healthcare professionals for medical advice, diagnosis, or treatment.
Limitation of Liability
Pilot is provided "as is" without warranties of any kind. We are not liable for:
- Any decisions you make based on AI-generated suggestions
- Technical issues, downtime, or data loss
- Indirect, incidental, or consequential damages
- Any harm resulting from use or misuse of the app
Changes to Terms
We may update these Terms of Service to reflect changes to our services or legal requirements. Material changes will be announced via email or in-app notification. Continued use of the app after changes constitutes acceptance of the new terms.
Governing Law
These terms are governed by the laws of the State of California, United States, without regard to conflict of law provisions.
Contact
For questions about these Terms of Service, contact us at: support@getpilot.app